Best AI tools for AI customer-support agents Robylon

AI customer-support agents for email, chat, voice and WhatsApp

#E-commerce #Customer Support
N/A
489 Similar AI Tools
Free & Paid Freemium
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Comprehensive Overview

  • Omnichannel AI agents: email, chat, voice and WhatsApp
  • Action-taking: refunds, order updates, ticket handling in connected systems
  • Integrations: Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, Shopify
  • Human handoff with full context
  • 40+ languages
  • SOC 2 Type II; HIPAA BAA available on request
  • Go live in about a week

Robylon suits support teams that want AI to resolve routine tickets, not just deflect them. Agents read the knowledge base and connected systems, take approved actions, and escalate the rest to people with the full thread. Pricing is usage-based (credits) instead of per seat, with a free Starter plan (300 credits a month), paid plans from $25 a month, and voice from $0.07 to $0.20 per minute.

Attributes Table

  • Categories
    E-commerce , Customer Support
  • Pricing
    Freemium
  • Platform
    Web
  • Best For
    Customer support and CX teams, e-commerce, SaaS, fintech
  • API Available
    Available

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Pros & Cons

Things We Like

  • Works across email, chat, voice and WhatsApp in one platform
  • Takes real actions in helpdesk, CRM and commerce tools
  • Free Starter plan and usage-based pricing (no per-seat fees)
  • SOC 2 Type II; HIPAA BAA on request

Things We Don't Like

  • Usage-based credits can be harder to forecast than flat per-seat pricing
  • Action workflows need some setup (about a week to go live)

Frequently Asked Questions

Yes. The Starter plan is free (300 credits a month). Paid plans start at $25 a month.